Steps to Link Your Whatsapp Manager (Meta) into Kuasa AI Support Chat

  1. Open your Kuasa AI Support Chat (Log in your account at https://campaigns.kuasa.io/ and then choose AI Support Chat)

  1. Under the Live Chat section, click Omnichannel (left side).

  1. Go to WhatsApp Settings (bottom left).

  2. Ensure that all the details are filled in (tally with details in Whatsapp Official integration), then copy the Access Token and Webhook Url.

  1. Open your Meta developer account at https://developers.facebook.com/apps/.

  2. Click on your App.

  1. Click Webhooks, then click User.

  1. Change the User to Whatsapp Business Account

  1. Click the Subscribe to this object button.

  1. Paste the Webhook Url and Access Token that you copied from Kuasa AI Support Chat into the Meta developer account under Callback URL and Verify token, then click Verify and save.

  1. Click WhatsApp Business Account, and click Subscribe in the row messages.

Well done! You already completely integrated Whatsapp with Kuasa Ai Support Chat.

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