Setup Autoreply

Note: You can create multiple 'Autoreply' items for each WhatsApp number.

1. Login to your Kuasa account via https://campaigns.kuasa.io/.

2. Click Campaigns.

1. Make sure that your WhatsApp device is connected to your Kuasa account. You may check the connection on your device settings.

1. Click WhatsApp Integration.

1. Make sure the connection is Connected.

1. Click AI Chatbot on left side of your account.

1. Click Add Item.

1. Choose Autoreply.

1. Set up the details below:

A. Status: Enable

B. Type: Choose one of the following:

• Message contains the keyword

• Message contains the whole keyword

C. Name: Enter an item name for reference

D. Keywords: Any word from the customer that will trigger the autoreply

E. Presence Delay: Set the response delay time

F. Image: You can include one image for the autoreply (Maximum file size: 2MB)

G. Caption: Enter a caption for the autoreply

1. Click the Add New button.

2. Done! Your Autoreply item has been successfully added.