# Setup Autoreply

<mark style="color:red;">**Note:**</mark> <mark style="color:red;"></mark><mark style="color:red;">You can create multiple</mark> <mark style="color:red;"></mark><mark style="color:red;">**'Autoreply'**</mark> <mark style="color:red;"></mark><mark style="color:red;">items for each WhatsApp number.</mark>

1. Login to your Kuasa account via <https://campaigns.kuasa.io/>.
2. Click **Campaigns.**

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FzISX5G5xsBompjfhJF2b%2Fimage.png?alt=media&#x26;token=7f4de021-af89-468a-99c5-388250f3dc0d" alt=""><figcaption></figcaption></figure>

3. Make sure that your WhatsApp device is connected to your Kuasa account. You may check the connection on your device settings.

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FEjgaY77yELJlYPV1Lc2J%2Fimage.png?alt=media&#x26;token=53bebaac-ed45-45b9-aa21-b9f10340c502" alt=""><figcaption></figcaption></figure>

4. Click **WhatsApp Integration**.

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FRTJHS8dsscZY9cpPqy8E%2Fimage.png?alt=media&#x26;token=4654579f-8994-43a4-ae0b-a505902eacf4" alt=""><figcaption></figcaption></figure>

5. Make sure the connection is <mark style="color:green;">**Connected**</mark>.

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FdljnKTJQjTTa2I6i2NOV%2Fimage.png?alt=media&#x26;token=ce675a76-4a0e-48a1-be12-d399c212a332" alt=""><figcaption></figcaption></figure>

6. Click **AI Chatbot** on left side of your account.

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2F9XJesHVhla0EbRJiCetW%2Fimage.png?alt=media&#x26;token=32aab68b-e080-4c8b-bf4e-0edc2cf689a2" alt=""><figcaption></figcaption></figure>

7. Click **Add Item**.

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FCQfnM2ANmQDTzccvnjUa%2Fimage.png?alt=media&#x26;token=2d012c3c-59fe-40ca-836a-31cfe36d9d37" alt=""><figcaption></figcaption></figure>

8. Choose **Autoreply.**

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FSkrCVUMJQ1CD0lLVmZL5%2Fphoto_2025-09-19_16-11-172.jpg?alt=media&#x26;token=cdb3d3f1-8df9-4e69-85b5-90ef1b5c9126" alt=""><figcaption></figcaption></figure>

9. Set up the details below:

<mark style="color:blue;">**A. Status:**</mark> Enable

<mark style="color:blue;">**B. Type:**</mark> Choose one of the following:

* Message contains the keyword
* Message contains the whole keyword

<mark style="color:blue;">**C. Name:**</mark> Enter an item name for reference

<mark style="color:blue;">**D. Keywords:**</mark> Any word from the customer that will trigger the autoreply

<mark style="color:blue;">**E. Presence Delay:**</mark> Set the response delay time

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FmcfUNhqGOZru1WzxfwJS%2Fphoto_2025-09-19_16-13-161.jpg?alt=media&#x26;token=0e01faf6-afa4-4df4-a485-903b0eb597e2" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**F. Image:**</mark> You can include one image for the autoreply (Maximum file size: 2MB)

<mark style="color:blue;">**G. Caption:**</mark> Enter a caption for the autoreply

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2FCpc1tMqW8JzufaB9w9YL%2Fphoto_2025-09-19_16-13-231.jpg?alt=media&#x26;token=70e51480-f5f8-477c-9337-9219aec622ae" alt=""><figcaption></figcaption></figure>

10. Click the **Add New** button.
11. Done! Your Autoreply item has been successfully added. <mark style="color:red;">(All items will be lost if the device is deleted. Please save your items elsewhere as a backup.)</mark>

<figure><img src="https://2425544693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3QW4viTMK6zDjbpEqP2H%2Fuploads%2Ffj5ufyCYP33d9z5w8RqP%2Fphoto_2025-09-19_16-13-271.jpg?alt=media&#x26;token=e0a4f454-12e2-4ab7-bf6d-ab83a1355f74" alt=""><figcaption></figcaption></figure>
