How to Stop AI Chatbot for Specific Contact

Besides using the Stop and Start keywords on the customer’s side to turn the AI on or off, you can also stop the AI for a specific contact directly from your account.

1. Login to your Kuasa account via https://campaigns.kuasa.io/.

2. Click Campaigns.

1. Make sure that your WhatsApp device is connected to your Kuasa account. You may check the connection on your device settings.

1. Click WhatsApp Integration.

1. Make sure the connection is Connected.

1. Click AI Chatbot on left side of your account.

1. Click Item List.

1. Click the Chat symbol under the AI item.

1. Search for the contact you want to stop using the AI Chatbot (make sure the contact has recently sent a message to your AI number).

2. As shown in the image below, the status is currently On. Toggle the status to Off to stop the AI Chatbot for that contact.

Other Alternative

Besides the settings above, you can also set specific keywords for customers to start or stop the AI Chatbot easily.