> For the complete documentation index, see [llms.txt](https://tutorials.kuasa.io/getting-started/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tutorials.kuasa.io/getting-started/kuasa-campaigns/ai-chatbot/setup-ai-chatbot/how-to-stop-ai-chatbot-for-specific-contact.md).

# How to Stop AI Chatbot for Specific Contact

1. Login to your Kuasa account via <https://campaigns.kuasa.io/>.
2. Click **Campaigns.**

<figure><img src="/files/IUPIMkd8YuHmSl6XKstM" alt=""><figcaption></figcaption></figure>

3. Make sure that your WhatsApp device is connected to your Kuasa account. You may check the connection on your device settings.

<figure><img src="/files/JBli01VqXAjgj4nRA4Nb" alt=""><figcaption></figcaption></figure>

4. Click **WhatsApp Integration**.

<figure><img src="/files/GXrcIlidAOadDK6Elygc" alt=""><figcaption></figcaption></figure>

5. Make sure the connection is <mark style="color:green;">**Connected**</mark>.

<figure><img src="/files/qIEpXLTLrjzZYN6Vm8sE" alt=""><figcaption></figcaption></figure>

6. Click **AI Chatbot** on left side of your account.

<figure><img src="/files/ILSP77UeTemV2DSX0HcY" alt=""><figcaption></figcaption></figure>

7. Click **Item List**.

<figure><img src="/files/QLRudX4mMqpgxGKXxvPg" alt=""><figcaption></figcaption></figure>

8. Click the **Chat** symbol under the AI item.

<figure><img src="/files/qq2lqYiI5kw843rI5aW3" alt=""><figcaption></figcaption></figure>

9. Search for the contact you want to stop using the AI Chatbot (make sure the contact has recently sent a message to your AI number).
10. As shown in the image below, the status is currently **On**. Toggle the status to **Off** to stop the AI Chatbot for that contact.

<figure><img src="/files/FcriGvxmsKNTWoHcMegv" alt=""><figcaption></figcaption></figure>

**Other Alternative**

Besides the settings above, you can also set specific keywords for customers to start or stop the AI Chatbot easily.

<figure><img src="/files/60mSoM6lNx3HvQ1xEXWt" alt=""><figcaption></figcaption></figure>


---

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