Steps to Set Up Auto Reply Settings

  1. Open your Kuasa AI Support Chat (Log in your account at https://chat.kuasa.io/ and then choose AI Support Chat.

  1. Under the Live Chat section, click Omnichannel on the sidebar.

  1. Go to Auto Reply Settings (bottom left).

  1. Set all the details in Auto Reply Settings based on your preference:

  • Auto Reply

  • Auto Reply Delay (Duration for Ai to respond to all incoming messages)

  • Credit Warning Limit (A notice will appear based on the Total credit used. For example, if you set the Credit Warning Limit to 500, a notice will appear when the total credit used reaches 500)

  • Credit Pause Limit (Ai will stop functioning based on the Total credit used. For example, if you set the Credit Pause Limit to 500, Ai will not function when the total credit used reaches 500)

  • Admin Credit Limit (Credit that you receive based on your package)

  1. Tick the Enabled box.

  2. Click the Update button.

Bravo! Now the AI will assist you to reply the incoming message.

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